---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile impersonation

# Mobile impersonation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use mobile impersonation to impersonate authenticated users for testing purposes and
view impersonation logs.
For instructions to enable and disable this feature, see [Enable or disable impersonation in mobile apps](https://servicenow-prod.fluidtopics.net/rccT8xsr0xpPMdXqel5_qQ "Learn how to enable or disable impersonation in your ServiceNow mobile apps.").

|-|-|
| As an administrator or an impersonator, use impersonation to view a ServiceNow mobile app exactly as another user would see the app. While impersonating another user, the app displays a banner at the top of the screen with the name of user being impersonated. Impersonation logging and limitations for mobile are the same as those when using impersonation in the web-based UI. For details see [Impersonate a user](https://www.servicenow.com/docs/access?context=c_ImpersonateAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |   |
[ ]

{#mobile-impersonation__table_bl4_qlf_14b}

## Limitations of mobile impersonation {#mobile-impersonation__section_uwq_zr2_h4b}

In addition to the limitations listed in [Impersonate a user](https://www.servicenow.com/docs/access?context=c_ImpersonateAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US), the following are not supported when using impersonation in
ServiceNow mobile:  
* Virtual Agent
* Offline mode.
* Security PIN
{#mobile-impersonation__ul_rmw_ps2_h4b}
* **[Enable or disable impersonation in mobile apps](https://servicenow-prod.fluidtopics.net/rccT8xsr0xpPMdXqel5_qQ)**   
  Learn how to enable or disable impersonation in your ServiceNow mobile apps.