---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Set up offline mode for mobile apps

# Set up offline mode for mobile apps {#ariaid-title1}

* Release version: Australia
* 
* Updated June 9, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Setup offline mode for your mobile applications so that users can work without an internet connection.

## Before you begin

Role required: mobile_admin, admin

## About this task

Decide which mobile apps support offline mode to set the foundation for the entire offline experience. The offline capability defined at the app level, whether for the Mobile Agent app, Now Mobile app, or a custom apps, determine whether that app can function without network connectivity. All screens and functions configured as offline within the app inherit this setting, ensuring a consistent experience across navigation tabs, layouts, and UI sections.  
Note:  
Offline mode must be enabled at the app level for any screens or functions configured as offline to be available to users without network connectivity.

## Procedure

1. Navigate to AllSystem MobileMobile App Builder.  
   The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.
2. Search for the application scope you are working in and then select the name of the application scope.  
   The Mobile App Builder categories home screen displays.
3. Select Mobile app configs, and then select the mobile app record you wish to configure offline mode in.
4. **Optional:** Under Mobile push application, select which app type the offline scheduled download should be associated with.  
   For more information, see [Configure scheduled offline caching](https://servicenow-prod.fluidtopics.net/CZN5asdEEjMDF2m4ze23dw "Configure offline caching so your field technicians can receive scheduled updates to their offline data cache. Scheduled downloads are based on the user's work schedule.").
5. Under Settings, select Offline enabled.
6. Select Save.

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