---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# System properties

# Mobile system property configurations {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several system properties are available for you to further configure the mobile app. For
example, use system properties to require a PIN, hide the image on the app homepage, configure the
blur in background option, or disable sharing attachments from the mobile app.
* **[Require an app PIN for the mobile app](https://servicenow-prod.fluidtopics.net/9~PddycWwq9ksuoI_pmrKA)**   
  Require users to enter a PIN when the application has been inactive for five minutes. To require the mobile user to set and enter a local application PIN, add the system property glide.sg.require_mobile_application_pin.
* **[Configure mobile re-authentication system properties](https://servicenow-prod.fluidtopics.net/EfqhXXdYtLKHNiy61hBQSg)**   
  Set mobile re-authentication system properties so users must re-authenticate their login credentials when performing specific actions.
* **[Configure the blur app option to improve security](https://servicenow-prod.fluidtopics.net/nIBH~d4N7Stif7xSoV~IBA)**   
  As a security feature, administrators can configure the mobile app to blur or appear blackened, depending on the operating system, when not in focus on a mobile device. When you double-click the home button on your mobile device to close apps or navigate back to where you left off, the ServiceNow app appears blurred or blackened.
* **[Configure the status for rooted and jailbroken devices](https://servicenow-prod.fluidtopics.net/yR48gPhz6IlIRUmrbECTHg)**   
  Define whether jailbroken (iOS) and rooted (Android) devices are permitted on your mobile device. The default value is set to `false` to increase security and to minimize possible disruption to your system.
* **[Configure the mobile app to clear the copy/paste clipboard and block ability to share content](https://servicenow-prod.fluidtopics.net/Rpn6JTzVy5pV2seYtqZfxw)**   
  To have the mobile app clear the pasteboard when the app enters the background, as well as block the ability to share content, add the system property glide.sg.clear_pasteboard_when_backgrounded.
* **[Configure the maximum number of records returned for data items](https://servicenow-prod.fluidtopics.net/QL~thhBdydNGJ1lOFv3GEg)**   
  To set the maximum number of rows retrieved for the table defined in the data item, add the system property glide.sg.data_item.row_count.
* **[Configure pagination size for search lists](https://servicenow-prod.fluidtopics.net/6J~ki~cm2n3ZassgZ5xTpw)**   
  To configure the amount of search list results that load to the screen as the user scrolls down, add the system property glide.sg.choice_list.window_size.
* **[Configure the maximum number of records returned for list UI parameters](https://servicenow-prod.fluidtopics.net/qre~18~PgadzoktmalyJIA)**   
  To configure the maximum number of records returned for a list of parameters, add the system property glide.sg.list.max_items_number.
* **[Configure a placeholder image for missing images in mobile apps](https://servicenow-prod.fluidtopics.net/PdxQmkY1biIZo~cjOoTQDg)**   
  You can specify an image on your instance as a placeholder for missing images. This image appears in your mobile apps when a record has an image field with an empty value, such as a user avatar or catalog item. You can select a different image to use for each table on your instance.
* **[Configure which external apps are available for deep linking](https://servicenow-prod.fluidtopics.net/5Bod7zSVJiLzwln6Zp710g)**   
  Administrators can define which external apps can be used in deep links with the glide.sg.allowed_external_deeplinks property.
* **[Block users from downloading or sharing attachments](https://servicenow-prod.fluidtopics.net/c40l2vyeQem_Dm897FG9Ww)**   
  Set the glide.sg.block_mobile_attachments_sharing system property to <kbd class="ph userinput">true</kbd> to hide the sharing button in the mobile app native viewer.
* **[Configure group ACL for aggregation requests](https://servicenow-prod.fluidtopics.net/c5_2uPqls4eVvVy7lGyvKA)**   
  Use the glide.sg.group_acl.enabled system property to control the validation of access control lists (ACL) during aggregation requests that are related to displaying results from data items that use grouping.
* **[Control whether users can view attachments in external applications on Android devices](https://servicenow-prod.fluidtopics.net/2P7Ks8Lo2edO817q0bw90A)**   
  Set the glide.sg.block_mobile_attachments_external_viewing system property to true to prevent Android users from opening attachments in third-party applications.