---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Enable/disable

# Enable or disable impersonation in mobile apps {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how to enable or disable impersonation in your ServiceNow mobile
apps.

## Before you begin

Role required: admin or impersonator  
Note:  
An impersonator is a user who can impersonate all users except those with an admin role.

## Procedure

1. In your ServiceNow mobile app, tap the Settings (![Settings icon]()) tab in the navigation bar.  
   Note:  
   If you do not see a Settings tab, tap More (![More icon]()) and then tap Settings from the list.
2. In the settings screen, tap the user card.  
3. At the bottom on the screen, tap Impersonate user.  
4. Select a user to impersonate in the Select User list.  
   ![Select user list form impersonation]()  
   You are now impersonating the selected user. A banner appears at the top of the screen to indicate which user you are impersonating.
5. To end impersonation, return to the settings screen, tap the user card, and tap End Impersonation.