---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Enable

# Enable mobile universal linking {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the universal linking option if you want a web banner displayed on specified
pages of the ServiceNow platform website. By default the mobile
universal linking option is not available in the base system.

## Before you begin

Role required: admin

## Procedure

1. In the web-based UI, enter `sys_properties.list` in the filter navigator, to open a list of system properties.
2. In the Name field, search for the term `*universal`.
3. Select the property `glide.sg.universal_links.enabled`.
4. In the universal links system property table, set the Value field to `true`.
5. Right-click in the header and select Save.
6. In the web-based UI, enter `sys_sg_mobile_application.list` in the filter navigator to open a list of mobile applications in the `sys_sg_mobile_application` table.
7. Select the Request record, and open the Deep Link Configuration tab.
8. Select the Route to Public Store if not installed check box to enable it.
9. Right-click in the header and select Save.
10. Repeat Steps 6 through 9 for the Agent record.

## What to do next

After you have enabled the mobile universal linking feature, you can perform the
following configuration:

Define specific ServiceNow platform website pages to display
the web banner, where the user does not have a specific mobile app installed. See,
[Mobile universal linking for supported URLs](https://servicenow-prod.fluidtopics.net/oPzkqMDXTQrdzNoXaajHaA "Use mobile universal linking to display a web banner on specified platform web pages to encourage users to work within a ServiceNow mobile app. Configure the supported URLs that facilitate this functionality to ensure that the banners are displayed on the correct web pages. These URLs also direct users to a defined location within the appropriate mobile app.").