---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Enterprise mobility management (EMM)

# Enterprise mobility management (EMM) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use an EMM suite to distribute ServiceNow mobile apps or the ServiceNow Classic mobile app.{#enterprise-mobility-management__EMMDesc}

## Enterprise mobility management (EMM) {#enterprise-mobility-management__section_xql_crc_jlb}

Apply your corporate app protection policies to ServiceNow mobile apps by either
using your EMM suite, or, with an embedded mobile application management (MAM) SDK for personal
devices. ServiceNow only supports Intune and BlackBerry SDKs.

## AppConfig {#enterprise-mobility-management__section_h4v_dqc_jlb}

AppConfig is a standard approach for configuring mobile apps using key-value pairs. AppConfig was created by leading EMM providers like MobileIron, SAP, IBM, and VMWare. For more information on application configuration, please read your MDM product documentation. ServiceNow supports two app configurations:

* Pre-configure the default instance
* Change the default browser
{#enterprise-mobility-management__ul_epw_s1c_jlb}

For details on these configurations, see [AppConfig for Mobile Apps](https://servicenow-prod.fluidtopics.net/jzFGVbyYG83aVu2ClwNkCQ "Use AppConfig to define a default instance and browser for your managed mobile apps.").

## Mobile application management (MAM) integration {#enterprise-mobility-management__section_trf_ytc_jlb}

Use Microsoft Intune or BlackBerry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices. For more
detail on MAM integration, see [Mobile application management (MAM) integration](https://servicenow-prod.fluidtopics.net/wHoiHB~1fc5vjheYMVHmdQ "Use Microsoft Intune or BlackBerry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices.").

## Unsupported MDM/MAM features {#enterprise-mobility-management__section_xt2_btc_jlb}

The following MDM and MAM features are not supported by ServiceNow.

* Application distribution
* App protection policies
* GA (general availability) binary files (ipa and apk) will not be distributed.
* App wrapping and/or resigning are not allowed.
* Troubleshooting mobile gateway or proxy rules.
* App Config is supported for on-prem MDM but creating plist file is not supported.
{#enterprise-mobility-management__ul_dls_nfc_jlb}