---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure sounds

# Configure sounds for push notifications {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Add sounds and tones to push notifications to indicate to users if a message is urgent or just requires the users' attention.

## Example JSON for adding sound to push notifications {#push-notif-sounds__section_khp_z1m_q1c}

The following JSON is an example of how to add a tone to your push notification. The name of the tone used in the example is NotificationAlert-2".

    json["aps"]["sound"] = "NotificationAlert-2.caf";

The table at the end of this topic list all the available tones. To listen to the tone of each sound, you must configure a notification with the target sound parameter.  
Note:  
For each tone, you have the option to shorten the length of the ring by adding the suffix `-Short`. You can shorten all tones except `NotificationAlert-5.caf`.

## Example JSON for critical alerts including sound {#push-notif-sounds__section_omd_hpd_q1c}

The following JSON is an example of how the sound parameter is defined for critical alerts. For more information about critical alerts, see [Create mobile critical alerts](https://servicenow-prod.fluidtopics.net/9WsBhZaLNh7IvbaKGVvE7A "Create a critical alert from an existing push notification.").  

    json["aps"]["sound"] = { 
              "critical": 1, 
              "name": "NotificationAlert-3-Short.caf", 
              "volume": 1.0 
          }; 

The parameters in the sample JSON code are as follows:

* The critical parameter defines the notification as a critical alert. `1` means that the critical alert is active, `0` means that the critical alert is inactive.
* The volume parameter defines the volume of the notification sound. The range is from `0.1` as the quietest to `1.0` as the loudest.
* The name parameter is the name of the tone that is activated when a push notification is sent. For critical alerts, considering user rhythms with a dramatic tone.  
  Note:  
  If a name value isn't defined, the system uses the application's default ringtone. If an application doesn't have a defined ringtone, then the system uses the device's default ringtone.

  To listen to the tone of each sound, you must
  configure a notification with the target sound parameter.
  Accepted values are listed in the table.  
  Note:  
  For each tone, you have the option to shorten the length of the ring by adding the suffix `-Short`. You can shorten all tones except `NotificationAlert-5.caf`.
  {#push-notif-sounds__table_pq2_lqd_q1c__entry__2}

  | Accepted file name values | Tone rhythm |
  |-|-|
  | `NotificationAlert-1.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-1-Short.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-2.caf` | Dramatic |
  | `NotificationAlert-2-Short.caf` | Dramatic |
  | `NotificationAlert-3.caf` | Dramatic |
  | `NotificationAlert-3-Short.caf` | Dramatic |
  | `NotificationAlert-4.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-4-Short.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-5.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-6.caf` | Festive, Happy |
  | `NotificationAlert-6-Short.caf` | Festive, Happy |
  | `NotificationAlert-7.caf` | Festive, Happy |
  | `NotificationAlert-7-Short.caf` | Festive, Happy |
  | `NotificationAlert-8.caf` | Festive, Happy |
  | `NotificationAlert-8-Short.caf` | Festive, Happy |
  | `NotificationAlert-9.caf` | Dramatic, Powerful |
  | `NotificationAlert-9-Short.caf` | Dramatic, Powerful |
  | `NotificationAlert-10.caf` | Dramatic, Suspenseful |
  | `NotificationAlert-10-Short.caf` | Dramatic, Suspenseful |
  | `NotificationAlert-11.caf` | Dramatic |
  | `NotificationAlert-11-Short.caf` | Dramatic |
  | `NotificationAlert-12.caf` | Dramatic |
  | `NotificationAlert-12-Short.caf` | Dramatic |
  | `NotificationAlert-13.caf` | Dramatic |
  | `NotificationAlert-13-Short.caf` | Dramatic |
  | `NotificationAlert-14.caf` | Dramatic |
  | `NotificationAlert-14-Short.caf` | Dramatic |
  [ ]

  {#push-notif-sounds__table_pq2_lqd_q1c}

{#push-notif-sounds__ul_zpp_ztj_d1c}  
Note:  
If a name value isn't defined, the system uses the application's default ringtone. If an application doesn't have a defined ringtone, then the system uses the device's default ringtone.