---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure an empty state

# Configure an empty state for an embedded list in a record screen {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure an empty state to display on empty record screens to provide information to
further direct users. The display of an empty state for an embedded list in a record screen
takes priority over an empty state defined for a list screen.

## Before you begin

You should already have an empty state configured for record screens that do not contain
any data. For more information, see [Configure an empty state](https://servicenow-prod.fluidtopics.net/_GXVgeSwO1jRET_odwHFDg "Configure an empty state to inform users that a page currently does not contain data. Add an image, text, and buttons to customize the empty state and improve the user experience.").

Role required: admin

## Procedure

1. In the web-based UI, enter `sys_sg_item_stream_segment.list` in the filter navigator.
2. Select a list stream screen segment to display the empty state.
3. In the Empty State field, select an empty state to associate with the list stream screen segment.
4. Right-click in the header and select Save.