---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Add an action category

# Add a push action category {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Select a push category to determine what actions your users can take in a
notification. This category defines which actions your users can take when viewing a
notification.

## Before you begin

Role required: admin

## Procedure

1. In the Push Notification record, select a category in the Category field.  
   There are 12 base system categories to choose from on your instance.  
   {#actionable-push-notification-2__table_bsm_nhv_ylb__entry__2}

   | Action | Description |
   |-|-|
   | accept-reject-back | Displays Accept and Reject buttons. Users can select an option without opening the app. |
   | Accept-Reject-fore | Displays Accept and Reject buttons. The app opens when the user selects an action. |
   | accept-rejectwcomments-back | Displays Accept and Reject buttons. Users see a text field to enter comments when they select the Reject option. Users can select an option without opening the app. |
   | ack-escalate-ignore-back | Displays Acknowledge, Escalate and Ignore buttons. Users can select an option without opening the app. |
   | approve-reject-back | Displays Approve and Reject buttons. Users can select an option without opening the app. |
   | approve-rejectwcomments-back | Displays Approve and Reject buttons. Users see a text field to enter comments when they select the Reject option. Users can select an option without opening the app. |
   | confirm-reschedule-cancel-back | Displays Confirm, Reschedule and Cancel buttons. Users can select an option without opening the app. |
   | joinbridge-fore | Displays a Join Meeting button. tapping this button opens the app. |
   | PromoteWComments-RejectWComments-fore | Displays Promote and Reject buttons. Users see a text field to enter comments when they select either option. |
   | queuerejoin-openincident-back | Displays Online Check-in and Open Incident buttons. Users can select an option without opening the app. |
   | queuestay-queueleave-back | Displays Stay in Queue and Leave Queue buttons. Users can select an option without opening the app. |
   | yes-no-back | Displays Yes and No buttons. Users can select an option without opening the app. |
   [Table 1. Push action categories]

   {#actionable-push-notification-2__table_bsm_nhv_ylb} If the base system push action categories do not meet your requirements, you can create new action categories for use in your push notifications. See the section below for details on this process.  
   Your push notification displays buttons to your user in addition to the message content. In the next steps, you create functions that determine what happens when a users taps these actions.
2. Right-click the form header and click Save.