---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Handling mobile alerts

# Handling mobile alerts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Mobile alerts are an overlay pop-up window that displays over a record screen. The
mobile alert displays an important message and a button to redirect you to an alternative
screen.

## Before you begin

Role required: admin

## About this task

Mobile alerts are a way that administrators can highlight an important message and
provide a call to action. In addition to the overlay pop-up window, a mobile alert
icon also displays in the screen header. This icon gives you access to the alert
even after closing the overlay pop-up window.

<br />

For information about configuring mobile alerts for a record screen, see [Configure a mobile alert for a record screen](https://servicenow-prod.fluidtopics.net/Hu5vXH1MyX~3emLM1HHMwg "Configure a mobile alert overlay for a record screen to inform users of an important message and to redirect them to a specific screen. Only one mobile alert is available per instance."). You must be a member of the admin role to perform this configuration.

## Procedure

1. Select either the action button or the dismiss button, after reading the mobile alert message.  
   * Tap the dismiss button, named "Close" in the image, to close the overlay banner.You can view the alert again when you revisit the record screen
     that initially activated the overlay banner.

   * Tap the action button, named "View" in the image, for the instance to redirect you to the designated screen.
   {#mobile-alerts-using__ul_h3j_cl5_fqb}
2. **Optional:** To view the overlay banner again, do one of the following.  
   * Revisit the record screen that initially activated the overlay banner.
   * Tap the Alert icon (![Alert icon with a red spot to show call to action is required.]()) in the screen header. The red spot indicates that you have not performed the call to action.
   {#mobile-alerts-using__ul_kdc_nm5_fqb}