---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Placeholder image

# Configure a placeholder image for missing images in mobile apps {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can specify an image on your instance as a placeholder for missing images. This
image appears in your mobile apps when a record has an image field with an empty value, such
as a user avatar or catalog item. You can select a different image to use for each table on
your instance.

## Before you begin

Role required: admin

## About this task

You configure placeholder images by creating properties on the System Properties \[sys_properties\] table. The property is table-specific. If you want to define placeholder images for many tables, you must create multiple properties. Multiple tables can use the same image as a placeholder.

## Procedure

1. Upload an image to your instance to use as a placeholder. For details on uploading images, see [Storing images in the
   database](https://www.servicenow.com/docs/access?context=c_StoringImagesInTheDatabase&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
2. To open the system properties list, type <kbd class="ph userinput">sys_properties.list</kbd> in the Application Navigator.  
   Some tables already have a placeholder image defined. You can search the system properties table for properties that start with glide.sg.image.default to see any existing properties. Creating multiple properties for the same table can cause inconsistent results.
3. Click New.
4. Use the following information to complete the fields on the system property form.

   | Field | Value |
   | Name | Enter <kbd class="ph userinput">glide.sg.image.default.[tablename]</kbd>. Replace <kbd class="ph userinput">[tablename]</kbd> with the name of the table you want this property to apply to. For example to use the Catalog Item table, enter <kbd class="ph userinput">glide.sg.image.default.sc_cat_item</kbd>. |
   | Type | Select String |
   | Value | Enter the name of your image. This value is the same as the Name field on the image \[db_image\] record. |
   |-|-|

   {#set-default-missing-image__choicetable_hhd_2rm_f3b}
5. Click Update.

## Example

To set a different default user image, upload an image and then enter its file name as the value for system property glide.sg.image.default.sys_user.{#set-default-missing-image__table_pkq_zvz_1nb__entry__2}

| Field | Description |
|-|-|
| Name | glide.sg.image.default.sys_user |
| Type | string |
| Value | \<file-name\> Note: Match \<file-name\> to the file name of the image that you have uploaded. |
[Table 1. glide.sg.image.default.sys_user property form]

{#set-default-missing-image__table_pkq_zvz_1nb}