---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure app

# Configure the ServiceNow mobile app for Jamf Pro {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use app configuration to pre-configure the instance URL in Jamf Pro.

## Before you begin

Role required: admin

## Procedure

1. Log in to Jamf Pro.
2. Click Devices.
3. In the Devices panel, click Mobile Device Apps.
4. On the mobile device apps page, click New.
5. Under Choose an App type, select App Store app or VPP store app.
6. Click Next.
7. In the search field, type <kbd class="ph userinput">ServiceNow</kbd>.
8. Next to the ServiceNow app, click Add.
9. On the New Mobile Device App page, click the App Configuration tab.
10. In the Preferences field, paste the following string.  

        <dict>
            <key>SNDefaultInstanceURL</key> 
            <string>https://<instance_name>.service-now.com</string> 
        </dict>

    Use the name of your own instance where it says \<instance_name\>.
11. Click Save.  

## What to do next

After the instance is configured for the mobile app, configure the app settings to
distribute the app to mobile devices in the scope.
**Related topics**   

* [Configure app scope](https://docs.jamf.com/10.1.0/jamf-pro/administrator-guide/Scope.html)