---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Using location tracking

# Using location tracking for mobile {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using Location Tracking for Mobile

Location tracking allows users to record their location on mobile devices for a specified duration or while performing tasks.
There are two tracking options available: action-based and manual.
The choice of tracking options is determined by the administrator, who may enable either or both options for users.
Show full answer Show less  

## Key Features

* **Action-Based Tracking:** Automatically starts and stops tracking based on user actions.
* **Manual Tracking:** Users can choose to track their location for a specific time or continuously.
* **Location Access:** Users must grant permission on their devices for the app to enable location tracking.
* **Offline Functionality:** Tracking continues without an internet connection.

## Key Outcomes

To enable location tracking, navigate to the Settings tab and select Location Tracking. Users can opt for either manual or action-based tracking depending on what the administrator has configured. The app saves tracking sessions and resumes them upon logging back in, provided the session has not expired. Users should also note that initiating a new tracking action will override any active session.  
Use location tracking so that you can keep a record of your location, either for a defined period of time or while you perform tasks .{#mobile-location__LocationTrackingDesc}
There are two location tracking options available, action-based and manual.

* Action-based tracking - Starts and stops location tracking based on actions you perform.
* Manual tracking - Starts location tracking for a defined period of time or tracks your location all the time.
{#mobile-location__ul_r3g_srr_2wb}

Your administrator selects which tracking options are available to you. Either
action-based, manual, or both. If both options are made available to you, you can select
which tracking option you want to work with.  
To monitor your activity, turn on location tracking from your mobile device. Location tracking continues even when there's no internet connection.  
Note:  
The location setting on your mobile device takes precedence over the location setting in the mobile app. Grant permission on your mobile device to enable the app to track your location.

|-|-|
| Enable location tracking :   Access Location tracking by tapping the  Settings  tab in the navigation bar, and selecting  Location Tracking. On the next screen, enable the Location tracking option. Note: You may see a prompt from your mobile device to grant location tracking permission to the mobile app. Select  OK  to enable geolocation tracking. Depending on the administrator's configuration, one of the following location tracking options are available: * Manual tracking option * Action-based tracking option * A screen enabling you to choose between manual and action-based tracking. {#mobile-location__ul_pmw_ltr_2wb} | Figure 1. Enable location tracking on your app |
| Set manual tracking :   Tap the Manual tracking option in the Location tracking screen. You have the option to either select a period of time in hours to record location tracking, or to record location tracking all the time. | Figure 2. Location tracking manual configuration |
| Set action-based tracking :   Tap Action-based to enable the action-based location tracking option. Note: A message stating Tracking or Not tracking displays. This text indicates whether your mobile device is tracking at this current moment. Action-based location tracking starts and stops when you tap on the corresponding button within a record, as defined by your administrator. | Figure 3. Location tracking action-based option Figure 4. Start and Stop buttons used in action-based location tracking |
| Select from either tracking option :   If your administrator has enabled both options, you can select the tracking option you want to work with. | Figure 5. Location tracking screen with both options available |
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{#mobile-location__table_k1f_tsr_2wb}

## Location tracking behavior in defined situations {#mobile-location__section_w1q_zcs_2wb}

Location tracking behavior when logging out and in

:   When you initiate location tracking, the app saves the tracking start and end time. When the end time passes, the tracking session expires, and location tracking is turned off.By default, if you log out during an active location tracking session,
    when you log back into the same instance, the app checks if the location tracking
    session has expired. If the session has not expired, the location tracking session
    automatically resumes, until the defined end time.

Location tracking behavior when overriding an active tracking session
:   If during an active location tracking session you tap another action that starts
    location tracking, the last tapped action overrides the existing tracking
    session.