---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Siri shortcuts

# Siri shortcuts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Siri shortcuts to give your users quick access to common app
functions app using their iOS devices.

By default, your iOS users can use the following pre-configured shortcuts in the
Now Mobile app:

* Open a chat window (see below note)
* Browser items and services
* Open my tasks
* Open my requests
* Search in the ServiceNow instance (see below note)

{#siri-shortcuts__ul_hlc_lwv_5mb}  
Note:  
* To open a chat window in the Mobile Agent app, users can access Agent Chat if the following conditions are met:
  * The Agent Chat plugin (com.glide.interaction.awa) must be installed on your instance. For details on configuration, see [Setting up Agent Chat](https://www.servicenow.com/docs/access?context=ac-configure-agent-chat&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
  * The mobile app must have a chat launcher quick action enabled. For details on enabling chat launcher, see [Enable Live Agent in the Now Mobile app](https://www.servicenow.com/docs/access?context=va-in-me&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
  {#siri-shortcuts__ul_sxt_nhf_ycc}
* To search in the ServiceNow instance, the following conditions must be met:
  * The instance must have global search set up. For details on configuration, see [Global search for mobile](https://servicenow-prod.fluidtopics.net/psqGGOYNz0kmXz94hq_Xtg "Give your users the ability to search for information within the defined search sources from a mobile app.").
  * The global search must be configured on the first tab in the mobile app.
  {#siri-shortcuts__ul_kjq_p3f_ycc}
{#siri-shortcuts__ul_cmn_3hf_ycc}

For details about configuring a Siri shortcut on your instance, see [Configure a Siri shortcut](https://servicenow-prod.fluidtopics.net/35IVNLkuJAchw1bbwD5_5g "Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.").
* **[Configure a Siri shortcut](https://servicenow-prod.fluidtopics.net/35IVNLkuJAchw1bbwD5_5g)**   
  Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.