---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure access

# Configure BlackBerry Access for mobile apps {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the BlackBerry Access browser to authenticate ServiceNow mobile apps.

## Before you begin

Role required: admin

## About this task

The following steps are only necessary if you are using the BlackBerry Access browser as the authentication browser for your ServiceNow mobile apps. The BlackBerry Access browser must be configured in order to authenticate with your ServiceNow mobile apps.

## Procedure

1. Sign into the BlackBerry UEM.
2. In the menu bar to the left, click Apps.  
   You see a list of available apps tied to your BlackBerry UEM.
3. In the search bar above the list of apps, type <kbd class="ph userinput">BlackBerry Access</kbd>.  
4. Click BlackBerry Access to open the app.
5. When the app opens, click on the blue text labeled App Config With Default Values to create the app configuration for this app.  
6. Enable Allow external apps to open HTTP/HTTPS URLs through BlackBerry Access.
7. Enable Enable 3rd Part Applications.
8. Add these values: <kbd class="ph userinput">snappauth,snempappauth</kbd>  
   Important:  
   * Do not use any spaces in the above values.
   * The snappauth is required for the Mobile Agent app. The snempappauth value is required for the Now Mobile app.
9. Click Save.