---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Write with Otto

# Write with Otto {#ariaid-title1}

* Release version: Australia
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Write with Otto enables generative-AI powered text generation and editing assistance natively in your mobile app.

Use content editing prompts such as Elaborate and Shorten to enhance or condense your writing. The recommendations provided by Write with Otto can assist in composing emails, finalizing drafts, and offering template suggestions. This functionality aids in refining and optimizing your writing process.  
Figure 1. Write with Otto  
{#now-assist-context-menu-mobile__table_hvn_fsw_sdc__entry__2}

| Prompt name | Description |
|-|-|
| Shorten | Shorten the word count of the selected text to make it more concise. |
| Elaborate | Lengthen the word count of the selected text to add more detail. |
| Change tone | Personalize the selected text to reflect your desired voice. Select from Sympathetic, Formal, or Casual tones. |
[Table 1. Prompts]

{#now-assist-context-menu-mobile__table_hvn_fsw_sdc}

Write with Otto is supported on mobile input form screens for Otto skills such as task summarization. For more, see [Mobile resolution notes generation](https://servicenow-prod.fluidtopics.net/lWL8YtyNB7gCuBXGbFswxw "Use ServiceNow Otto on mobile devices to generate resolution notes that summarize work orders.").