---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Rooted/jailbroken status

# Configure the status for rooted and jailbroken devices {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define whether jailbroken (iOS) and rooted (Android) devices are permitted on your
mobile device. The default value is set to `false` to increase security and
to minimize possible disruption to your system.

## Before you begin

Role required: admin

## About this task

Configure settings to decide whether to allow jailbroken and rooted devices.  
Note:  
If you select `true`, jailbroken and rooted devices can launch the ServiceNow application, however your device may be compromised and you are at risk of losing your ServiceNow data.

## Procedure

1. Type <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator.
2. Open the record for glide.sg.allow_rooted_jailbroken_devices system.
3. In the form, match the following values:  
   {#configure-rooted-jailbroken-devices__table_tgg_45x_xfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.sg.allow_rooted_jailbroken_devices system |
   | Type | `true | false` |
   | Value | `true` - Rooted and jailbroken devices can be used when using ServiceNow® mobile apps. `false` - Rooted and jailbroken devices are not permitted when using ServiceNow® mobile apps. (Default value) |
   [ ]

   {#configure-rooted-jailbroken-devices__table_tgg_45x_xfb}
{#configure-rooted-jailbroken-devices__steps_bf2_llf_ypb}