--- sourceDocument: Australia Mobile Configuration and Navigation sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile Release : - australia ft:locale : - en-US ft:publication_title : - Australia Mobile Configuration and Navigation ft:clusterId : - mobile bundleId : - mobile workflow : - Development, Data and Analytics --- # Migrate from ServiceNow Classic # Migrate from the ServiceNow Classic mobile app to the ServiceNow Mobile Platform {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Migrate from the ServiceNow Classic mobile app to the ServiceNow Mobile Platform The migration from the ServiceNow Classic mobile app to the ServiceNow Mobile Platform enables customers to leverage enhanced features like rapid development, offline capabilities, and integration with native mobile device functionalities. This transition is crucial as the Classic app was deprecated in September 2022, and the Mobile Platform offers a modern, mobile-first approach. Show full answer Show less ## Key Features * **Rapid Development:** Utilize low-code application development through the Mobile Platform and Mobile App Builder. * **Base System Applications:** Access tested applications for various services including Customer Service Management, IT Service Management, and more, with automatic updates. * **Integration with Native Features:** Connect with device functionalities such as camera, SMS, and maps. * **Offline Capabilities:** Support for offline read and write functionalities. * **Enhanced Security:** Improved security measures including data loss prevention. ## Key Outcomes Customers are encouraged to assess their current mobile usage by identifying business goals and frequently used features. The migration process requires creating mobile applications within the ServiceNow framework, as there is no direct transfer of components from the Classic app. Users can also customize base system applications to meet specific business needs. Note the current limitations, such as limited support for client scripts and basic functionality for geolocation and offline modes. Migrate from the Mobile Classic app to the Mobile Platform to take advantage of features such as rapid development, offline capabilities, and native mobile device feature integrations. ## Understand the benefits of migration to ServiceNow® mobile {#classic-mobile-migration__section_kgj_hv4_b3b} ServiceNow Mobile Platform is a native, mobile-first design that introduces new capabilities that were not available in the ServiceNow Classic mobile app. For more information about the deprecation of the ServiceNow Classic mobile app and migration resources, see the ServiceNow Community website article [Mobile Classic Deprecation Effective September 2022](https://www.servicenow.com/community/mobile-apps-platform-articles/update-servicenow-classic-mobile-app-deprecation-effective/ta-p/2301729). Note: You must have an account and password to access the above link to the ServiceNow Community website. * Rapid, low code application development using Mobile Platform and Mobile App Builder. * Base system applications including, but not limited to Customer Service Management, IT Service Management, and others as listed later in the topic. * Integration with native mobile device features, such as camera, phone, SMS, and map apps. * Offline capabilities, including offline read and write. * Enhanced security features including data loss prevention. {#classic-mobile-migration__ul_j5y_px4_b3b}For more detail on ServiceNow® mobile, see [Mobile Configuration and Navigation](https://servicenow-prod.fluidtopics.net/c9EE~6aZ1jpUIy1ixLW6Dg "Access your instance from anywhere using the ServiceNow Mobile Platform. The Mobile Platform enables you to create customized mobile experiences on the Now Mobile and Mobile Agent apps. Using these apps, your users access custom reports and can execute multiple tasks, enabling them to perform their work from anywhere, at any time."). ## Evaluate your organization's current mobile use {#classic-mobile-migration__section_fvn_nv4_b3b} Start off with a list of business goals and determine which features your users need most. Consider which screens, fields, and actions your users use frequently, as well as what functionality your users do not use. There is no direct method of transferring the ServiceNow Classic mobile app components into the Mobile Platform. You can create the same functionality available to your users with base system applications and manually building mobile applications in the ServiceNow® mobile framework. ## Use base system applications when possible {#classic-mobile-migration__section_a3b_hw4_b3b} ServiceNow provides several base system applications to get you started quickly with commonly used functionality. Base system applications are tested by ServiceNow, and receive updates automatically as you upgrade your instance. ServiceNow offers many base system store applications or plugins, some of which include experiences for: * Customer Service Management * Employee Experience Suite * Field Service Management * Incident Management * IT Operations Management * IT Asset Management * IT Service Management * Security Operations * Risk * HR * Finance {#classic-mobile-migration__ul_cjn_h5s_43b} Use these applications right away, or customize them to suit your business needs using Mobile App Builder. Mobile experience for Customer Service Management : Manage customer service cases from a mobile device with the Customer Service Management mobile application. Stay connected and access information in real time to complete tasks quickly. For more detail, see [Mobile experience for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-mobile-interface&version=australia&pubname=australia-customer-service-management&ft:locale=en-US). Mobile experience for Employee Experience Suite : Approve catalog requests, requested items, or change requests from anywhere using the ITSM Mobile Agent app. For more detail, see [ITSM Mobile agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&version=australia&pubname=australia-it-service-management&ft:locale=en-US). Mobile experience for Field Service Management : Manage your field service tasks anywhere using the Field Service Management mobile application. With this application, you stay connected with your mobile device, can access important information, and complete your tasks quickly. For more detail, see [Mobile experience for Field Service Management](https://www.servicenow.com/docs/access?context=mobile-experience-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US). ## Create your own applications {#classic-mobile-migration__section_fyj_nfz_c3b} Use Mobile App Builder to make new applications, and give your users the ability to work in areas not covered by the current base system applications. For details on the components of ServiceNow® mobile and examples of application creation, see [Configuring the Mobile Platform](https://servicenow-prod.fluidtopics.net/4VHyWYbdRvcfgXhYOiVTHQ "Configure a mobile experience for any of the ServiceNow mobile apps.") and [Building mobile apps](https://servicenow-prod.fluidtopics.net/aMIpwlp~mi~GYtbzerPyYQ "Create and modify mobile app components using ServiceNow low-code application development tools."). ## Understand the current limitations for ServiceNow® mobile {#classic-mobile-migration__section_hfk_4v4_b3b} General : * Limited support for client scripts. Basic functionality can be addressed with Mobile UI Rules. See, [Mobile UI Rules](https://servicenow-prod.fluidtopics.net/w0HeqUgAog6EWlo9Jw6wRA "Use Mobile UI rules to build rules that modify the mobile UI. These modifications can include hiding and displaying fields, making fields mandatory, performing field value calculations, and applying UI styles to different UI elements."). * Geolocation and Offline mode is not supported in the Now Mobile app. {#classic-mobile-migration__ul_ucr_5v4_b3b} Offline mode : Mobile apps do not automatically go into offline mode when internet connection is lost.