---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Working with mobile accounts

# Working with mobile accounts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An account is your ServiceNow® environment --- it includes your company's URL address (also known as an instance), a nickname, and your sign-in credentials.

To work with mobile applications, you must add at least one web-based UI instance to each of the mobile applications. The added instance contains the mobile features and capabilities that are configured by your administrator.

For information on administrator-based documentation regarding instances, see [Mobile instances](https://servicenow-prod.fluidtopics.net/HZ2sS8Sht520R_jOFMH4OQ "Instances available on your ServiceNow mobile apps correspond to at least one instance on your ServiceNow platform web-based UI. According to your setup, the mobile instance contains some of the data and capabilities found on the web-based UI.").