---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Clear clipboard/block sharing

# Configure the mobile app to clear the copy/paste clipboard and block ability to share
content {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To have the mobile app clear the pasteboard when the app enters the background, as
well as block the ability to share content, add the system property
glide.sg.clear_pasteboard_when_backgrounded.

## Before you begin

Role required: admin

## About this task

By default, content that you copy in the mobile app remains on your device's clipboard even after you close the mobile app. In addition, you can share copied content to an external app and to a non-native virtual agent. Use the system property glide.sg.clear_pasteboard_when_backgrounded to change this default behavior.  
Important:  
* Users can share content from text edit menus on Android devices.
* iOS, Android, and third-party keyboards might allow pasting, sharing, or viewing clipboard history even when this property is set.
* Content that is opened in an external browser is not part of a ServiceNow mobile app although it may appear to be on Android devices depending on the configuration. The clipboard is cleared when a user moves to an external browser. This means that users are able to copy data from the external browser to elsewhere on their phone.

{#configure-copy-paste__ul_ndv_dfb_qjb}

In summary, setting this property discourages moving data out of the ServiceNow mobile apps, but does not prevent it. For a robust
security solution, use a Mobile Application Management (MAM)/Mobile Device
Management (MDM) with your mobile apps. For more information, see [Enterprise mobility management (EMM)](https://servicenow-prod.fluidtopics.net/ARG8Hks~IqXSqH6Zw1JP~w "Use an EMM suite to distribute ServiceNow mobile apps or the ServiceNow Classic mobile app.").

## Procedure

1. Type <kbd class="ph userinput">sys_properties.list</kbd> in the Application Navigator.
2. Open the record for glide.sg.clear_pasteboard_when_backgrounded.
3. In the form, match the following values:  
   {#configure-copy-paste__table_tgg_45x_xfb__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.sg.clear_pasteboard_when_backgrounded |
   | Type | true \| false |
   | Value | true |
   [ ]

   {#configure-copy-paste__table_tgg_45x_xfb}
{#configure-copy-paste__steps_o5x_2vx_xfb}