Configure Conversational Integration with WhatsApp (WhatsApp Cloud API)

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Install and set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application to enable requesters to interact with virtual and live agents.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp (WhatsApp Cloud API) application.

    Prozedur

    1. Install Conversational Integration with WhatsApp.
    2. Set up Conversational Integration with WhatsApp.
    3. Capturing information from a user in a WhatsApp chat conversation.
    4. Wahlweise: Close idle WhatsApp chat conversations.
    5. Wahlweise: Integrate WhatsApp with other ServiceNow applications.