---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configuring Virtual Agent API {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure Virtual Agent API to connect ServiceNow
Virtual Agent and Live Agent with any conversational interface.

Review these sections to configure Virtual Agent API.

1. [Install Virtual Agent API](https://servicenow-prod.fluidtopics.net/i3acC1Y7cLdvERLBiDrzHw "Install the Virtual Agent API app to integrate any chat interface or a bot with ServiceNow Virtual Agent or Agent Chat.").
2. [Review the inbound REST endpoint and configure inbound authentication](https://servicenow-prod.fluidtopics.net/fyZVppadVbtL_jFBDJh10Q "After you install the Virtual Agent API, navigate to the Scripted REST API resource to review the endpoint and set up authentication.").
3. [Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above)](https://servicenow-prod.fluidtopics.net/bxe4rwBdvQgtXSQqzYf08A "Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.").
4. [Test your Virtual Agent API configuration](https://servicenow-prod.fluidtopics.net/ya1LAjHcFMd8DnPPQvkfAg "Test your Virtual Agent API configuration using API testing tool.").
{#configure-virtual-agent-api__cf-config-parent-tasks-ol}
* **[Install Virtual Agent API](https://servicenow-prod.fluidtopics.net/i3acC1Y7cLdvERLBiDrzHw)**   
  Install the Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat.
* **[Review the inbound REST endpoint and configure inbound authentication](https://servicenow-prod.fluidtopics.net/fyZVppadVbtL_jFBDJh10Q)**   
  After you install the Virtual Agent API, navigate to the Scripted REST API resource to review the endpoint and set up authentication.
* **[Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above)](https://servicenow-prod.fluidtopics.net/bxe4rwBdvQgtXSQqzYf08A)**   
  Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.
* **[Configure the output response REST endpoint and outbound authentication for the Virtual Agent API](https://servicenow-prod.fluidtopics.net/_wA9kVxKCD2x_F4uiqBHtQ)**   
  Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.
* **[Test your Virtual Agent API configuration](https://servicenow-prod.fluidtopics.net/ya1LAjHcFMd8DnPPQvkfAg)**   
  Test your Virtual Agent API configuration using API testing tool.