Configure Conversational Integration with Facebook Messenger

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

    Prozedur

    1. Install Conversational Integration with Facebook Messenger.
    2. Set up Conversational Integration with Facebook Messenger.
    3. Design virtual agent topics to capture information from a Facebook Messenger chat conversation.
    4. Wahlweise: Close idle Facebook Messenger chat conversations.
    5. Wahlweise: Integrate Facebook Messenger with other ServiceNow applications.
    6. Wahlweise: Transfer Facebook Messenger chat conversations to live agents.