---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configure Conversational Integration with Facebook Messenger {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install and set up the Conversational Integration with Facebook Messenger
application to enable your users to interact with virtual and live agents.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

## Prozedur

1. [Install Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/0ySv55wTnmgk_C67sZRMFg "You can install the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
2. [Set up Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/4pWMRHXE297~nNfzuGJ3uA "Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.").
3. [Design virtual agent topics
   to capture information from a Facebook Messenger chat
   conversation](https://servicenow-prod.fluidtopics.net/dshnV6xjyg~SNc_kS9GsYA "Use the collection of input controls provided by the Virtual Agent Designer to prompt and capture information from the user in a Facebook Messenger chat conversation.").
4. **Wahlweise:** [Close idle Facebook Messenger chat conversations](https://servicenow-prod.fluidtopics.net/8XYakenE4jNEMD1IBSqd6g "Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.").
5. **Wahlweise:** [Integrate Facebook Messenger with other ServiceNow applications.](https://servicenow-prod.fluidtopics.net/q6Flffj74qNWZkyB3d0kZw "Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.")
6. **Wahlweise:** [Transfer Facebook Messenger chat conversations to live agents](https://servicenow-prod.fluidtopics.net/LL1QwZeU88W0GuAiY_6PVw "Configure the Advanced Work Assignment application to transfer a Facebook Messenger chat conversation initiated by a requester (customer contact or consumer) to a live agent.").
{#messg-fbm-configure__steps_f4z_2z2_bnb}
* **[Install Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/0ySv55wTnmgk_C67sZRMFg)**   
  You can install the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Set up Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/4pWMRHXE297~nNfzuGJ3uA)**   
  Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.
* **[Closing idle Facebook Messenger chat conversations](https://servicenow-prod.fluidtopics.net/8XYakenE4jNEMD1IBSqd6g)**   
  Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.
* **[Integrating the Facebook Messenger messaging app with other applications](https://servicenow-prod.fluidtopics.net/q6Flffj74qNWZkyB3d0kZw)**   
  Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.
* **[Remove Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/b3rdxrOADUFSZZ7J~DGt~g)**   
  Users can remove the Conversational Integration with Facebook Messenger application when the app is no longer needed.
* **[Legacy setup and configuration](https://servicenow-prod.fluidtopics.net/c5hsKksSIQKq66P~2mTL6A)**   
  Set up and configure Conversational Integration with Facebook Messenger (Legacy).