---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - System parameter configuration

# Legacy - System parameter configuration {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use system parameters to configure the functionality of the Conversational Analytics dashboard.  
Wichtig:  
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/6B_OK21GFI14YzQaejz1JA "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see [Migrate data to Conversational Analytics dashboard in Platform Analytics experience \[KB1651556\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1651556).

Use the following system parameters to configure the functionality of the Conversational Analytics dashboard. You must have the Chat Analytics Admin \[chat_analytics_admin\] role.  
{#config-sys-parameters__table_jsf_frh_k4b__entry__3}

| Functionality | System parameter | Description |
|-|-|-|
| Debug | sn_ci_analytics.logging.verbosity | Set this parameter to "debug" to see the debug logs for conversational analytics. The setting makes the logs verbose with debug information. |
| Reasons | sn_ci_analytics.ca.reason_max | Sets the maximum length of reason strings. The default is 1000 characters. |
| Hash | sn_ci_analytics.show_hashed_user_id | Set this parameter to true to display hashed User Ids on the Conversations and Users pages in the dashboard. The default is false. |
[Tabelle : 1. Dashboard system parameters]

{#config-sys-parameters__table_jsf_frh_k4b}