---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Proactive Triggers

# Proactive Triggers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Proactive Triggers supports end users by providing helpful platform actions, using real-time data. Admin users can customize rules and actions to present rich text pop-up messages to specific users.
For an introduction to Proactive Triggers and to get familiar with the product, watch this video.

## Request apps on the Store {#proactive-triggers-landing-page__section_dfq_tcw_cwb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#proactive-triggers-landing-page__inline-send-to-store}

## Get started {#proactive-triggers-landing-page__section_pbc_tmb_twb}

|-|-|
| [ExploreLearn about Proactive Triggers concepts and process flows.](https://servicenow-prod.fluidtopics.net/vzVjPDDnL~zXcXRl4u3Wsg "Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent chat widget and Agent Chat customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific messages to end users.") | [InstallActivate the Proactive Triggers feature.](https://servicenow-prod.fluidtopics.net/s0W4Zevbj9pV1enV2QiVog "Enable Proactive Triggers so that you can begin working with the feature.") |
| [ConfigureManage and set up rules and actions for Proactive Triggers to determine when the triggered messages display to end users on the ServiceNow® portal.](https://servicenow-prod.fluidtopics.net/Jd4tVxfg8wLlnvycXlkyVA "Plan, configure, and review your Proactive Triggers.") | [ReferenceGet component details for Proactive Triggers.](https://servicenow-prod.fluidtopics.net/RRyM42U4VzejKv3lit0xbw "The following section details the installed components for Proactive Triggers.") |
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{#proactive-triggers-landing-page__table_ev3_ndm_v4b}