---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a queue for billing issues

# Create a queue for billing issues {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a queue for the Chat service channel that routes billing issues.

## Vorbereitungen

Role required: awa_admin or admin

## Prozedur

1. From the Queues list view, click New.
2. Enter the following information in the fields listed:  
   * Name: Billing Support
   * Service channel: Chat
   * Condition mode: Advanced
   {#billing-context-example__ul_hjh_xm4_dhb}
3. In the Script field, enter this script:  

       (function executeCondition(/* glide record */ current) {  
       	var contextTable = current.getValue('context_table');
       	var interactionBlobRecord = new GlideRecord(contextTable);
       	interactionBlobRecord.addQuery('sys_id',current.getValue('context_document'));
       	interactionBlobRecord.query();

       	if(interactionBlobRecord.next()){
       		var jsonBlob = JSON.parse(interactionBlobRecord.getValue('value'));
       		if(jsonBlob.liveagent_csp_category == 'billing')
       			return true;
       	}
       	return false;
       })(current);

4. Click Submit.