Unlink a topic recommendation from a Virtual Agent topic

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can unlink a topic recommendation from a topic. This lets you link it to a new or alternate topic.

    Vorbereitungen

    Role required: virtual_agent_admin or admin

    Warum und wann dieser Vorgang ausgeführt wird

    You can either add a recommendation as a new topic or link it to an existing topic. If you link it to an existing topic, you can always unlink it later if you need to. Added topic recommendations create an empty topic that you provide with a workflow, so you can't unlink them using this method.

    The following example shows the difference between a linked recommendation and an added recommendation.

    Abbildung : 1. Example of linked and added cards in the Topic Recommendations page
    A linked card reads, "Linked to topic on May 5, 2021. An added card reads, "Added on Mar 13, 2021."

    Prozedur

    1. Navigate to All > Conversational Interfaces > Virtual Agent > Topic Recommendations.
    2. Select the info icon Info icon. to open the overlay card for a linked topic.
      Key details from ITSM Issue - Software - Files - PDF.
    3. Select Unlink.

    Ergebnisse

    Unlinked recommendations are set to New status. You can link it to another topic, or add it to Virtual Agent as a new topic.
    Hinweis:
    If you added a topic to Virtual Agent for a recommendation, it is not shown as linked, so you can't unlink it. To reset an added recommendation as New, delete the topic that was added in Assistant Designer.