---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Conversational Integration with WhatsApp (powered by Twilio)

# Install Conversational Integration with WhatsApp (powered by Twilio) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install the Conversational Integration with WhatsApp (powered by Twilio) so that your business
can interact with requesters on the WhatsApp app. The application includes
demo data and installs related ServiceNow Store applications and plugins if they
are not already installed.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).

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Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following applications or plugins are installed with Conversational Integration with WhatsApp (powered by Twilio):

Twilio Spoke (sn_twilio_spoke)
:   Provides Integration Hub actions that may be used to create, update, delete,
    and look up records on the Twilio app.

    For more information
    on activating this application, see [Twilio
    spoke](https://www.servicenow.com/docs/access?context=twilio-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

Conversational Custom Chat Integration (com.glide.cs.custom.adapter)
:   Provides custom chat integration framework of scriptable APIs to enable the
    Virtual Agent application on any conversational
    interface.

    For more information on this plugin, see [Creating conversational custom chat integrations in Virtual Agent](https://servicenow-prod.fluidtopics.net/CnPMCGytMCOq1vw2KmWDoQ "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface.").

ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
:   Enables execution of Integration Hub actions and flows.

Complex Object (com.glide.cobject)
:   Enables complex objects.

Agent-Initiated Messaging Interface (sn_agent_initiated)
:   Provides configurations for the agent-initiated messaging
    capabilities. 

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Conversational Integration with WhatsApp (powered by Twilio) application (sn_va_whatsapp_twi) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install Conversational Integration with WhatsApp (powered by Twilio).
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4. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
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