---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Components installed with Conversational IVR with Amazon Connect

# Components installed with Conversational IVR with Amazon Connect {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

After installing the Conversational IVR with Amazon Connect application from
the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to
enable other features for interactive voice response.
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| Plugin | Description |
|-|-|
| OpenFrame - (com.sn_openframe) | An interface to integrate external communication systems with a ServiceNow instance. This plugin brings a UI frame that is accessible and available anywhere within a ServiceNow screens. |
| Virtual Agent API - (sn_va_as_service) | Connects a user with a Virtual Agent using the company's Amazon Connect account. |
| Advanced Work Assignment - (com.glide.awa) | Automatically assigns work items to agents based on their availability, capacity, and skills. |
| Amazon Connect Spoke - (sn_amzn_connect_spk)(ih-amazon-connect-actions) | Simplifies how you integrate with Amazon Connect. |
| Amazon S3 Spoke - (ih-amazon-s3-action-pack)(ih-s3-actions) | Simplifies how you integrate with Amazon S3. |
| Omnichannel Callback - (sn_omni_callback) (com.sn.omnichannel.callback) | Provides a consistent omnichannel experience for requesters whether they are coming from the digital channel or from the phone. |
[ ]

{#components-installed-with-va-ivr__table_jwv_ct2_qhb}