Validate recipient IDs for agent-initiated messages

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Use scripted extension points to call custom scripts for validating the format of a recipient ID associated with a messaging channel.

    Vorbereitungen

    Install the Agent-Initiated Messaging Interface application. For more information, see Install agent-initiated messaging interface.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    By using extension points, you can easily integrate customizations without having to alter the base code. You can extend standard base functionality using customized scripts. For more information, see Using extension points to extend application functionality.

    Prozedur

    1. Navigate to All > System Extension Points > Scripted Extension Points.
    2. In the API Name column, search for and select global.ChannelSendToValidation.
    3. On the Extension Point form, either modify a script include to use the global.ChannelSendToValidation extension point or create and register a custom script include.
      • Create and register a custom script include.
      • Modify the existing script include by going to the Implementations related list and selecting a script include in the Class column.
        Hinweis:
        The PhoneNumberValidationExtPointImpl script include that use the global.ChannelSendToValidation extension point is available for validating recipient IDs profiles associated with the Conversational SMS service channel application.
    4. Associate user profiles for an agent-initiated messages by adding the global.ChannelSendToValidation extension point to the script include.
      You can create multiple implementations for an extension point and provide an order number for each implementation. The implementation that has the lowest order number is executed first.
      Customization Implementation
      Associate a channel ID for which the message was initiated Include the isValid method in the global.ChannelSendToValidation extension point.
      Retrieve the recipient ID associated with the channel for which the message was initiated Include the channelSendToValidation method in the sn_agent_initiated.AgentInitiatedMessagingUserDocument extension point.
      Hinweis:
      Based on the channel ID set in the isValid method, the recipient details are retrieved for validating a recipient ID in the channelSendToValidation method.
    5. On the Extension Point form, click Update.