---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Topic Recommendations cards

# Topic Recommendations cards {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Recommended topic and intent cards display the status of the recommendation, allowing
you to track them more easily over time.

## Card status {#topic-recommendations-cards__section_bvs_yzc_npb}

Topic and intent recommendations appear as cards. The status lets you know what action has
been taken, if any, for each recommendation.  
Abbildung : 1. Example intent recommendation cards  
{#topic-recommendations-cards__table_pcn_dbd_npb__entry__2}

| Status | Description |
|-|-|
| New | Topic or intent has never been added to Virtual Agent. Cards with New status have a dark gray border. |
| Active | Topic or intent was added to Virtual Agent or [linked to an existing topic](https://servicenow-prod.fluidtopics.net/Rb7_4yQAp5yrKyttyOOijg "Instead of creating a new topic from a topic recommendation, you can link it to an existing topic. This lets Virtual Agent know that you have a topic that addresses the recommendation.") and published. Cards with Active status have a green border. If you keep getting recommendations for an Active topic, it probably needs improvement. |
| Inactive | Topic or intent was added to Virtual Agent but never published, or it was linked to an existing, unpublished topic. Cards with Inactive status have a light gray border. If you keep getting recommendations for an Inactive topic, take steps to publish it and make it active. |
| Hidden | Topic or intent was not added to Virtual Agent, but it was marked as hidden from the aggregate view and has a status of Hidden. |
[Tabelle : 1. Topic and intent card statuses]

{#topic-recommendations-cards__table_pcn_dbd_npb}

## Overlay cards {#topic-recommendations-cards__section_lmb_sm1_mrb}

To get more details about a pre-built topic or user intent, select the recommendation card, and then click the info icon to open an overlay card.  
The overlay card includes a description of the pre-built topic or user intent and the following information, which can provide insight into why the topic or intent was recommended.{#topic-recommendations-cards__table_ark_zm1_mrb__entry__2}

| Label | Description |
|-|-|
| Per contact, VA could save | How long it takes for Virtual Agent to resolve an intent (displayed in minutes). |
| How they contacted you | The way in which users engaged with support. For example, phone or email. |
| Who handled the ticket | The assignment group. |
| Language | The languages of users interacting with support for this issue. |
| Topic completion | Graph that shows a snapshot of topic completion over a window of time. This information displays for active topics only. |
| Status area ||
| This section displays one of the following statuses. ||
| How to apply this recommendation | Suggestions for an unused recommendation. You can do one of the following: * Select the card, and then click Add to VA to create a new topic. * [Link the recommendation](https://servicenow-prod.fluidtopics.net/Rb7_4yQAp5yrKyttyOOijg "Instead of creating a new topic from a topic recommendation, you can link it to an existing topic. This lets Virtual Agent know that you have a topic that addresses the recommendation.") to an existing topic. {#topic-recommendations-cards__ul_rrg_vxg_ttb} |
| Added topic recommendation | Displays the name of the topic that was added for the recommendation, as well as the date when it was added. Click the open link icon ![Open link icon.]() to view the topic in Assistant Designer. |
| Linked topic | Displays the name of the topic that was linked, as well as the date when the recommendation was linked. Click the open link icon ![Open link icon.]() to view the associated topic in Assistant Designer. You can also [unlink the topic](https://servicenow-prod.fluidtopics.net/gNHgAldt8Z~VOCu3nFHPhQ "You can unlink a topic recommendation from a topic. This lets you link it to a new or alternate topic.") from the recommendation. |
[ ]

{#topic-recommendations-cards__table_ark_zm1_mrb}  
Abbildung : 2. Example overlay card