---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Link a topic recommendation to an existing Virtual Agent topic

# Link a topic recommendation to an existing Virtual Agent topic {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Instead of creating a new topic from a topic recommendation, you can link it to an
existing topic. This lets Virtual Agent know that you have a topic that
addresses the recommendation.

## Vorbereitungen

Role required: virtual_agent_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

If you continue to get recommendations for an active topic after linking it, the topic probably needs improvement.

## Prozedur

1. Navigate to AllConversational InterfacesVirtual AgentTopic Recommendations.
2. Select the info icon ![Info icon.]() to open the overlay card for a topic that has a New status.
3. At the bottom of the overlay card, select Here's how to link to an existing topic.  
   Select the link as shown in the following example.

4. In the dialog box, select a topic in the Find topic to link list.
5. Select Link topic.
{#link-tr-existing-va-topic__steps_qdr_4yc_hdc}

## Ergebnisse

The overlay card shows that the recommendation is linked, as well as the date this occurred.  
Abbildung : 1. Overlay card for a linked topic

If a topic recommendation continues to appear in your analysis results after you linked it to a topic, you may want to revisit the topic to improve its effectiveness.

You can also [unlink a topic recommendation from a Virtual Agent topic.](https://servicenow-prod.fluidtopics.net/gNHgAldt8Z~VOCu3nFHPhQ "You can unlink a topic recommendation from a topic. This lets you link it to a new or alternate topic.")