---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Get started with Omnichannel Callback

# Get started with Omnichannel Callback {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Review the following information before you start setting up Omnichannel Callback.
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| Setup task | Description |
|-|-|
| Verify that the ServiceNow core applications or plugins that are required to support Omnichannel Callback are installed and activated. | Verify that the following applications or plugins are installed and activated from the ServiceNow Store. When you activate the first plugin, its dependant plugins are activated automatically. If not installed, install and activate one application at a time in the following order to ensure a smooth implementation. * com.glide.cs * com.glide.interaction.awa * com.glide.cs.custom.adapter * com.snc.appointment_booking {#get-started-with-omnichannel-callback__ul_c2j_xrg_tsb}For more information, see [Install Omnichannel Callback](https://servicenow-prod.fluidtopics.net/zZJBNFZ7P3RbqjQvYbsqjA "You can install the Omnichannel Callback application (sn_omni_callback) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). |
| Verify that you have assigned the required ServiceNow AI Platform roles. | The following roles are used across the Omnichannel Callback features: * The administrator (admin) installs the application from the ServiceNow Store and assigns the roles. * sn_omni_callback.callback_api {#get-started-with-omnichannel-callback__ul_d23_vpg_tsb} |
[Tabelle : 1. Checklist]

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