---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configure Conversational Integration with WhatsApp (WhatsApp Cloud API) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install and set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application to enable requesters to interact with virtual and live agents.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp (WhatsApp Cloud API) application.

## Prozedur

1. [Install Conversational Integration with WhatsApp](https://servicenow-prod.fluidtopics.net/NvkEatFcwTRAiiynpCAZkg "Install the Conversational Integration with WhatsApp (WhatsApp Cloud API) so that your business can interact with requesters on the WhatsApp app. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
2. [Set up Conversational Integration with WhatsApp](https://servicenow-prod.fluidtopics.net/lpuviQ5cVmOXdDl5mBtsfA "Set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application so that you can engage requesters in bot conversations. Integrating with ServiceNowVirtual Agent enables you to interact on WhatsApp chat with a Virtual Agent or Live Agent.").
3. [Capturing information from a user in a WhatsApp chat conversation](https://servicenow-prod.fluidtopics.net/T_23YN8598F9ZEpXJPyfMw "Use the collection of input controls provided by the Virtual Agent Designer to prompt and capture information from a requester in a WhatsApp chat conversation.").
4. **Wahlweise:** [Close idle WhatsApp chat conversations](https://servicenow-prod.fluidtopics.net/JhRhEfO1OMGXyWk~Cqvqsw "Enable agents to effectively manage their active WhatsApp chat conversations by automatically closing idle conversations after they’ve been inactive for a preconfigured amount of time.").
5. **Wahlweise:** [Integrate WhatsApp with other ServiceNow applications](https://servicenow-prod.fluidtopics.net/w_WaYy4Xt0NNZjSoapXNSA "Other ServiceNow applications and features can use the Conversational Integration with WhatsApp (WhatsApp Cloud API) application.").
{#messg-direct-whatsapp-configure__steps_f4z_2z2_bnb}
* **[Install Conversational Integration with WhatsApp (WhatsApp Cloud API)](https://servicenow-prod.fluidtopics.net/NvkEatFcwTRAiiynpCAZkg)**   
  Install the Conversational Integration with WhatsApp (WhatsApp Cloud API) so that your business can interact with requesters on the WhatsApp app. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
* **[Set up Conversational Integration with WhatsApp (WhatsApp Cloud API)](https://servicenow-prod.fluidtopics.net/lpuviQ5cVmOXdDl5mBtsfA)**   
  Set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application so that you can engage requesters in bot conversations. Integrating with ServiceNowVirtual Agent enables you to interact on WhatsApp chat with a Virtual Agent or Live Agent.
* **[Set the URL navigation for WhatsApp chat](https://servicenow-prod.fluidtopics.net/Vn7rvP1DZXo2ibEuGwOzLQ)**   
  When agents share links in their WhatsApp chat conversations, customize the portal that those links point to. For example, you can configure links to point to your brand's portal, or to the ServiceNow portal.
* **[Closing idle WhatsApp chat conversations](https://servicenow-prod.fluidtopics.net/JhRhEfO1OMGXyWk~Cqvqsw)**   
  Enable agents to effectively manage their active WhatsApp chat conversations by automatically closing idle conversations after they've been inactive for a preconfigured amount of time.
* **[Integrating the WhatsApp messaging app with other applications](https://servicenow-prod.fluidtopics.net/w_WaYy4Xt0NNZjSoapXNSA)**   
  Other ServiceNow applications and features can use the Conversational Integration with WhatsApp (WhatsApp Cloud API) application.