---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Virtual Agent settings for Workplace from Facebook

# Configure Virtual Agent settings for Workplace from Facebook {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, click View All.
3. On the Channels and integrations page, in the Workplace tile, click Manage.
4. Select the Settings tab.
5. Swipe to the right the Enable Notification for all users toggle button to enable notifications for the linked users.  
   Hinweis:  
   The Enable Notification for all users toggle button is selected by default.

   The Automatically Link ServiceNow user profiles toggle button is selected by default and disabled for any further change. This option links all the active ServiceNow accounts
   automatically to the associated Workplace from Facebook bot.
6. Set up the Global Messaging Settings.  
   Hinweis:  
   Any changes made to these settings will reflect in all the channels.  
   * System Messages: Customize the default system messages displayed during Virtual Agent conversations.

     For more
     information about changing or updating a system message, see
     [Change
     system messages](https://servicenow-prod.fluidtopics.net/qQoFU7wWLiH5xjcDRTCIfw "Customize the default system messages displayed during Virtual Agent conversations and Agent Chat.").
   * Contextual Actions: Customize the supported actions per user command inputs.

     For more information about
     updating a contextual action, see [Contextual actions for custom chat integrations](https://servicenow-prod.fluidtopics.net/3kNHnFf4A84_Xar_XI26FA#contextual-actions "Commands with a pre-defined behavior can be mapped to certain user-friendly keywords and passed as user input. This input is mapped to supported contextual actions for the most appropriate response in the chat.").
   {#configure-workplace-settings__ul_gjz_b31_pvb}
{#configure-workplace-settings__steps_npm_2vj_pvb}