---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable synchronous support

# Enable synchronous support in Virtual Agent API {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can support synchronous mode for your conversation with primary bot.

## Vorbereitungen

Role required: admin  
Ensure to exclude the Bot to Bot channel from Agent Chat.

1. Navigate to All, and then enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter.
2. Select the com.glide.cs.exclude.liveagent.support system property to open it.
3. Add Bot To Bot to the Value field.  
   Abbildung : 1. Exclude the Bot To Bot channel from Agent Chat
4. Click Update.
{#virtual-agent-api-enable-synchronous-support__ol_mmf_1gx_13c}

## Prozedur

1. Navigate to All, and then enter <kbd class="ph userinput">sys_cs_channel.list</kbd> in the navigation filter.
2. Select the Bot to Bot record.
3. Clear the Enable Notifications check box to disable it.
4. Clear the Support typing indicator check box to disable it.
5. Select the Synchronous check box.  
   Abbildung : 2. Bot to Bot channel with synchronous support enabled  
   Hinweis:  
   If the Synchronous field is not visible, you can [configure the form layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to show it.
6. Click Update.