---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Installing Conversational Interfaces components

# Installing Conversational Interfaces components {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Conversational Interfaces Home page to install Virtual Agent and related plugins. Once installed, select a card to customize your bot or set up Agent Chat.
If you've never installed Virtual Agent, the Conversational Interfaces console prompts you to do so first. The layout of the Home page may vary, depending on which features you have installed and configured.

Install Virtual Agent
:   To begin, you must install the Virtual Agent plugin. Select Get started to install it.

Get pre-built bot topics

:   Activate plugins that provide the pre-built topic conversations you want to use to handle common user requests. For example, IT-related support issues, such as resetting a password or HR-related issues such as requesting a leave of
    absence. For more information, see [Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models](https://servicenow-prod.fluidtopics.net/yHSF7VmWRKk7ClfkUI5sPA "Prebuilt Virtual Agent conversations (topics), reusable topic blocks, and ServiceNow NLU models are available for the Virtual Agent platform and various business applications, such as Customer Service Management, HR Service Delivery, IT Service Management, and more.").

:

Here's what you can do next

:   Explore popular Virtual Agent settings from the Conversational Interfaces Home page. Next steps typically include branding your bot, adding it to a portal that your users can access, and creating conversations in Virtual Agent Designer.

:   Before implementing your Conversational Interfaces, take some time to ask and answer a few important questions meant to help you envision the Conversational Interfaces experience you need and want for your business. Browse the Get the essentials for your Virtual Agent section for more options.

Set up Agent Chat
:   Activate and set up Live Agent support. Set up agent names and avatars, set agent status messages, and determine whether agents can view user chat history.
:

Install Sidebar

:   Provide live agents with a way to collaborate with others while they work on a Workspace record.

NLU VA Accelerator progress panel

:   The progress panel quickly shows you what has been configured and what tools remain unconfigured or inactive.

Create a Virtual Agent with LLM
:   If you have installed a Now Assist product, you can use the guided setup to install Now Assist in Virtual Agent. You can then activate the Now Assist Topics skill and create Virtual Agent topics that use LLM discovery. Select Get started to use the guided setup.

    For more information, see [Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/vLRJwfyUV5MSReWTtW~gOw "Use generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows.").