---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Close idle chats

# Closing idle LINE chat conversations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable agents to effectively manage their active LINE chat conversations
by automatically closing conversations after they have been inactive for a pre-configured amount
of time.

The Virtual Agent conversations are configured for the LINE
messaging app. By default, any conversations abandoned by requesters remain open or idle until
they are automatically closed daily by the Time Out Abandoned VA Conversations scheduled job. For more information, see [Closing Virtual Agent and Agent Chat conversations](https://servicenow-prod.fluidtopics.net/PZCnjI8q9UHt1lJMt9OM6A "Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, Time Out Abandoned VA Conversations. This job runs hourly each day.").

As an administrator, you can change the default timeout period for idle Virtual Agent conversations configured for the LINE messaging app by
setting the com.glide.cs.line_idle_timeout system property to the number of
seconds that abandoned conversations remain open after the requester's last response. The system
property value must be less than the time interval set for the Time Out Abandoned VA Conversations scheduled job, set to two hours (7200 seconds) by default. Because the
com.glide.cs.line_idle_timeout system property isn't available by default,
you must add it with the data type set to integer. For more information, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).