---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create the notification for the Asset Refresh topic

# Create the notification for the Asset Refresh topic {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create an actionable notification to trigger the Asset Refresh Virtual Agent example topic you just created. The user will automatically receive the notification when it's time for them to order a new hardware asset.

## Vorbereitungen

Publish the Asset Refresh topic. [Change the application scope](https://servicenow-prod.fluidtopics.net/Q2dRJlP7XHK788P~~i2xgw "Set the application scope before you create or update a topic. For example, if you're creating ITSM topics, verify that you're in the ITSM Virtual Agent Conversations scope (and not the scope for the ITSM NLU (Natural Language Understanding) Model for Virtual Agent Conversations).") in your instance to the same application you used to create your Asset Refresh topic. Ideally, the notification should be in the same application
scope as your Virtual Agent topic.

Role required: virtual_agent_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

The ServiceNow AI Platform and ITSM Virtual Agent Conversations come with pre-built actionable notifications, and you can also create your own. For more information, see [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Tipp:  
On the Notifications page, you can view only the actionable notifications that come with ITSM Virtual Agent Conversations by filtering the list on Application is ITSM Virtual Agent Conversations.

## Prozedur

1. Navigate to AllSystem NotificationProviderNotifications.
2. Select New.
3. In the Name field, provide a unique name, such as <kbd class="ph userinput">Asset Refresh Notification</kbd>.
4. On the When to send tab, specify the trigger that will send the notification.
   1. For the Trigger, specify Record Change.
   2. For the Table, specify the Hardware \[alm_hardware\].
   3. For the Conditions, specify State \> is \> In maintenance.  
      When assets in the hardware table are available for refresh, they're moved to the In maintenance state on this example instance. You can specify filter conditions based on the business rules for your instance.

   {#create-example-asset-refresh-notification__substeps_w23_1wv_qxb}  
5. Select the Who will receive tab to configure the recipient of the notification.
   1. Select the lock icon next to Recipients listed in fields.
   2. In the Available list, select Assigned to, and then select the right arrow icon to move it to the Selected column.

   {#create-example-asset-refresh-notification__substeps_jqx_4xv_qxb}  
6. Select Submit.

## Nächste Maßnahme

[Associate content with the Asset Refresh notification](https://servicenow-prod.fluidtopics.net/yvHGyaCojyZb3NC2OVT5QA "After creating the actionable notification for the Asset Refresh topic, go back into the notification and add content. This links the notification with the Virtual Agent topic that you created.")
**Zugehörige Informationen**   

* [ITSM Virtual Agent pre-built actionable notifications](https://www.servicenow.com/docs/access?context=itsm-actionable-notifications&version=australia&pubname=australia-it-service-management&ft:locale=en-US)