---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install the Conversational SMS Integration with AWS End User Messaging application

# Install the Conversational SMS Integration with AWS End User Messaging application {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can install the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) from the ServiceNow store and integrate it with AWS End User Messaging to enable customer support agent
conversations via an SMS channel.

## Vorbereitungen

Role required: Admin or virtual_agent_admin

## Warum und wann dieser Vorgang ausgeführt wird

Ensure that the application and all of its associated ServiceNow store applications have valid ServiceNow entitlements.

## Prozedur

1. Navigate to System ApplicationsAll Available ApplicationsAll.
2. Find the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) using the filter criteria and search bar.  
   You can search for the application by its name or ID.
3. Select the application and version from the list and select Install.  
   In the Install dialog box, all dependent plugins are displayed.