---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Control the browser experience

# Controlling the browser experience for chat guest sessions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Anonymous users (unauthenticated guests) can chat with support agents in the web chat
client, without logging in to a service portal. Admins can control certain aspects of the
conversational experience for unauthenticated guest users, such as enabling resumable chat
sessions after a browser refresh.

When guest users refresh the browser window while chatting with an agent, the refresh
automatically starts a new conversation and chat session. By default, the ongoing conversation
and chat session history are not retained.

You can change the default guest session behavior to let your guest users resume an ongoing
conversation and see the chat session history after a browser refresh. You can also set the
duration of the guest chat session user cookie, to let guest users resume chat sessions after
they close and reopen their browser.

## Enable resumable guest sessions {#ac-anonymous-users__section_vmf_mb1_klb}

As admin, use the com.glide.cs.guest_session_resumable system property to
the change the default chat guest session behavior for guest users.  
1. Navigate to All, and in the Filter enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Open the com.glide.cs.guest_session_resumable property.
3. In the Value field, enter <kbd class="ph userinput">true</kbd> to enable resumable guest chat sessions and retain the chat session history.
4. Select Update.
{#ac-anonymous-users__ol_lbb_bd1_klb}After a browser refresh, your guest users can continue their conversations with agents and see the chat session history in the chat panel.

## Change the guest chat session cookie time {#ac-anonymous-users__section_fzg_hh1_klb}

The guest chat session cookie time is the length of time (duration), in seconds, of the guest
session user cookie. Use the com.glide.cs.guest_session_cookie_max_age
property to change the guest session cookie time, in case your guest users want to resume a chat
after closing and reopening their browser.

For security reasons, the default property value is -1, which means the guest session cookie
is immediately deleted when the browser is closed. But you can specify a maximum time length
that sets the duration of the guest session cookie, for example 900 seconds (15 minutes).  
1. As admin, navigate to All, and in the Filter enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Open the com.glide.cs.guest_session_cookie_max_age property.
3. In the Value field, enter the maximum length of time (seconds) for the guest session cookie.

   For example, the value <kbd class="ph userinput">900</kbd> is the duration
   of the guest session cookie in seconds (15 minutes), to give your guest users time to resume
   a chat session after closing and reopening the browser.
4. Select Update.
{#ac-anonymous-users__ol_j23_ptl_llb}