---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational SMS Integration with AWS End User Messaging

# Conversational SMS Integration with AWS End User Messaging {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install the Conversational SMS with AWS End User Messaging (sn_sms_aws_adapter) plugin from the ServiceNow Store to enable users to connect to customer support agents via SMS using the Amazon End User Messaging as the SMS provider.

## Get started with Conversational SMS Integration with AWS End User Messaging {#conversational-sms-integration-amazon__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|
| [Configure Install and configure your Conversational SMS Integration with AWS End User Messaging implementation.](https://servicenow-prod.fluidtopics.net/1WXS1JkuSpPNiBzepAVA5g "Install and set up the Conversational SMS Integration with AWS End User Messaging application to enable requesters to interact with virtual and live agents.") | [UseAgents and requesters can use Conversational SMS Integration with AWS End User Messaging in portals on your instance.](https://servicenow-prod.fluidtopics.net/fz4LZ7oSSp3~QvRW2giESA "Enable a customer to converse with a live or virtual agent using the SMS integration with AWS End User Messaging.") |
[ ]

{#conversational-sms-integration-amazon__table_ev3_ndm_v4b}
* **[Configuring Conversational SMS Integration with AWS End User Messaging](https://servicenow-prod.fluidtopics.net/1WXS1JkuSpPNiBzepAVA5g)**   
  Install and set up the Conversational SMS Integration with AWS End User Messaging application to enable requesters to interact with virtual and live agents.
* **[Using Conversational SMS Integration with AWS End User Messaging](https://servicenow-prod.fluidtopics.net/fz4LZ7oSSp3~QvRW2giESA)**   
  Enable a customer to converse with a live or virtual agent using the SMS integration with AWS End User Messaging.