Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

Vorbereitungen

Role required: admin

Prozedur

1. On the secondary instance, navigate to All, and then enter sys_cs_channel.list in the navigation filter.
2. Select the Bot to Bot record.
3. Select the Synchronous check box.
4. Click Update.