---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Define assignment eligibility

# Define assignment eligibility {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define who is eligible to receive cases from the German Cases queue.

## Vorbereitungen

Role required: awa_admin or admin

## Prozedur

1. Navigate to the queue settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up queues.
   * AllAdvanced Work AssignmentQueues.
   {#skills-example-assignment-pool__choices_nt4_2f3_tvb}
2. Select the German Cases queue.
3. On the form, go to the Assignment Eligibility related link and select New.
4. In the Agent assignment rule field, select Case Assignment Rule with Skills.
5. In the Groups field, select your customer support group.
6. Select Submit.