---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Redirect user authentication to service portal

# Redirect user authentication to a Service Portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

After installing a pre-built Conversational Integration (for messaging apps, Consumer
apps or voice apps), you can specify a Service Portal in which
unauthenticated end users complete the user authentication step (user account linking),
instead of in their ServiceNow instance. Users who do not have linked
accounts complete authentication before continuing with the virtual agent in the messaging
application.

## Vorbereitungen

Install the Virtual Agent messaging integrations for your instance.
The system creates a record in the Provider Auth \[provider_auth\] table for each
integration that you install (Slack, Microsoft Teams,
and Workplace, LINE, Twilio,
WhatsApp, Facebook Messenger, Alexa, Google Assistant, Amazon Connect). You use the
Provider Auth table to specify the Service Portal in which user
authentication occurs.

Role required: admin

## Prozedur

1. In the navigation filter, type <kbd class="ph userinput">provider_auth.list</kbd>.
2. In the Provider Auth table, open the record for the messaging integration you installed.
3. In the Service Portal field, select the Service Portal in which user authentication occurs.
4. Click Update.

## Ergebnisse

When unauthenticated users start a conversation with the virtual agent for the first
time in the messaging integration, they are redirected to the Service Portal specified for the provider in the Provider Auth table.
After they log in to the Service Portal, they are prompted to [link their ServiceNow account to the messaging
application](https://servicenow-prod.fluidtopics.net/zJM6RF_U0Fv~QZztyqnZog "Link your ServiceNow account to a third-party messaging application to access non-public Virtual Agent topics that use ServiceNow records.").