---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate ServiceNow Virtual Agent with Slack

# Integrate ServiceNow
Virtual Agent with Slack {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add the Virtual Agent bot to your ServiceNow® instance to integrate with Slack.

## Vorbereitungen

Ensure that you have installed the Conversational Integration with Slack
plugin (sn_va_slack) on your ServiceNow instance before adding
any integrations.

Role required: admin

## Prozedur

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.  
   The Channels and integrations page opens.
3. Under the Available Channels section in the Slack tile, select Add Integrations, and select Integrate with ServiceNow Virtual Agent.  
   Hinweis:  
   The Add Integrations drop-down is available only after installing the Conversational Integration with Slack plugin (sn_va_slack) on your ServiceNow instance.

4. Enter your Slack workspace URL to sign into your Slack workspace, and select Continue.  
   Hinweis:  
   Ensure that you input the name of the Slack workspace for which you have access.
5. Sign in to your ServiceNow® instance.
6. Select Allow when Slack requests permission to access your workspace.  
7. If the selected workspace ant has already been assigned to Virtual Agent, you must first uninstall from the previously associated instance.  
   Hinweis:  
   Starting from Utah release, if your Slack workspace is already associated with another ServiceNow instance, but if you intend to associate it with a new instance, then you're asked to reach out to the administrator to first uninstall it from the previously associated instance. For
   more information, see [Override Slack integration](https://servicenow-prod.fluidtopics.net/D8QTQWVGhBAuqI3L3bSZYw "Override Virtual Agent integration with Slack.").

   When Virtual Agent has been successfully installed on the Slack workspace, a completion message appears.
8. Select Go to Slack to manage the Slack app.
9. Select Continue to manage channels and integrations to manage the integration on your ServiceNow instance.  
   The Slack application appears in the list of integrations.

## Nächste Maßnahme

If you would like to integrate your ServiceNow instance with another Slack bot, select the plus icon in the ServiceNow Virtual Agent tile, or select the Add integration list on the Manage Slack channel page.

.

For more information, see [Manage the ServiceNow Virtual Agent integration with Slack](https://servicenow-prod.fluidtopics.net/ZcmP0eGolFj6yTpHNltcUw "Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.").