---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable Virtual Agent notifications

# Enable Virtual Agent notifications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable Virtual Agent notifications so that your end users can receive
notifications in supported Virtual Agent channels.

## Vorbereitungen

Role required: virtual_agent_admin or admin

## Prozedur

Enable notifications for your users in the appropriate channel:  
{#enable-va-notifications__table_zgd_scv_bdc__entry__2}

| Channel | Description |
|-|-|
| Enhanced chat | The sn_nowassist_va.nass_notification_enabled system property defaults to <kbd class="ph userinput">true</kbd> in System Properties (sys_properties.list). This property enables Virtual Agent notifications to appear to users within the enhanced chat. For more information on setting up Virtual Agent notifications, see [Configure a delivery channel for Virtual Agent notification](https://servicenow-prod.fluidtopics.net/iQBkS9aTmpH61BhmYg~E3A "Configure a delivery channel for Virtual Agent notifications by specifying the messaging channel information to send notifications to users."). |
| Chat widget (mweb) | 1. Navigate to AllConversational InterfacesSettings. 2. Select Virtual Agent. 3. Under Notifications, slide the Use notifications toggle switch to enable notifications. {#enable-va-notifications__ol_ahd_scv_bdc} Hinweis: You can also change the notification text color and background in chat branding configurations. For details, see [Set up your Virtual Agent bot's branding](https://servicenow-prod.fluidtopics.net/EF7fYMfnrSxjJvgh_Is_mQ "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only."). |
| Slack, Microsoft Teams, or Workplace messaging integrations | 1. Navigate to AllConversational InterfacesChannels and Integrations. 2. For the appropriate messaging integration, select Enable notifications for all users. {#enable-va-notifications__ol_dhd_scv_bdc} |
| Custom chat integration | 1. Navigate to All and in the filter navigator, enter <kbd class="ph userinput">sys_cs_channel.list</kbd>. 2. In Messaging Channels, select the custom integration record to update. 3. Select Enable Notifications to activate notifications. 4. Select Update. {#enable-va-notifications__ol_ghd_scv_bdc} For more information on configuring custom chat integrations, see[Creating conversational custom chat integrations in Virtual Agent](https://servicenow-prod.fluidtopics.net/CnPMCGytMCOq1vw2KmWDoQ "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface."). |
[ ]

{#enable-va-notifications__table_zgd_scv_bdc} {#enable-va-notifications__table_qmw_vbn_b4b__entry__2}

| Channel | Description |
|-|-|
| chat widget | 1. Navigate to AllConversational InterfacesSettings. 2. Select Virtual Agent. 3. Under Notifications, slide the Use notifications toggle switch to enable notifications. {#enable-va-notifications__ol_lmy_hcn_b4b} Hinweis: You can also change the notification text color and background in chat branding configurations. For details, see [Set up your Virtual Agent bot's branding](https://servicenow-prod.fluidtopics.net/EF7fYMfnrSxjJvgh_Is_mQ "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only."). |
| Slack, Microsoft Teams, or Workplace messaging integrations | 1. Navigate to AllConversational InterfacesChannels and Integrations. 2. For the appropriate messaging integration, select Enable notifications for all users. {#enable-va-notifications__ol_isw_n2n_b4b} |
| Custom chat integration | 1. Navigate to All and in the filter navigator, enter <kbd class="ph userinput">sys_cs_channel.list</kbd>. 2. In Messaging Channels, select the custom integration record to update. 3. Select Enable Notifications to activate notifications. 4. Select Update. {#enable-va-notifications__ol_hpz_dvk_3sb} For more information on configuring custom chat integrations, see[Creating conversational custom chat integrations in Virtual Agent](https://servicenow-prod.fluidtopics.net/CnPMCGytMCOq1vw2KmWDoQ "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface."). |
[ ]

{#enable-va-notifications__table_qmw_vbn_b4b}  
{#enable-va-notifications__table_mwn_nd5_h4b__entry__2}

| Channel | Description |
|-|-|
| chat widget | 1. Navigate to Conversational InterfacesChat Setup. 2. In the Chat Setup form, select Enable notifications for all users. 3. Select Update. {#enable-va-notifications__ol_nwn_nd5_h4b} Hinweis: You can also change the notification text color and background in chat branding configurations. For details, see [Set up your Virtual Agent bot's branding](https://servicenow-prod.fluidtopics.net/EF7fYMfnrSxjJvgh_Is_mQ "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only."). |
[ ]

{#enable-va-notifications__table_mwn_nd5_h4b}  
Notifications are sent to recipients via the Virtual Agent bot in the channels that you enabled.