---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Link Subflow and Payload to External Queues

# Link Subflow and Payload to External Queues {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Link the subflow and the payload to your external queue to complete external routing.

## Vorbereitungen

Role required: admin

## Prozedur

1. On your ServiceNow instance, navigate to AllAdvanced Work AssignmentQueues and select your Queue.
2. On your Queue form, check the External field checkbox.
3. In the External third-party provider section, select the provider you chose while creating the payload.  
   For more information, see [Create a payload for external third-party providers](https://servicenow-prod.fluidtopics.net/tjUAqNlmgnMjJASTjTM15Q "Create a payload for external third-party providers to send your work items to the external queue.")

   If you need any additional information, add it in the `additionalParams` of the payload script, and select the added params from the Document Fields to include slush bucket.
4. From the FDIH Dashboard, select Test.  
   While you want to test your flow action, ensure that you select the HTTP(s) Connection you configured previously, the Resource Path URL for the third-party external provider, and provide the sample payload.
5. In the script to run the FD, provide the necessary Work Item ID and the interaction sys_id.
6. Verify that you have the third-party external provider URL in the outbound HTTP logs after testing.  
   Open the third-party external CCaaS provider and verify the transaction logs for the endpoint.

## Nächste Maßnahme

You can perform a quick setup test using the demo data by connecting to your external provider. For more information, see [Define external routing test implementation](https://servicenow-prod.fluidtopics.net/R5NK8YaXgKJuxW~wCKx5BA "Define the External Routing Test Tools plugin [com.glide.awa.external.test_tools] with a simplified external-routing-provider sample Automated Test Framework (ATF) by using the demo data that is available with the plugin installation.").