---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect

# Using Google Dialogflow as a secondary bot with Virtual Agent
Bot Interconnect {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

With Bot Interconnect, you can use ServiceNow®
Virtual Agent as the primary bot with a Google Dialogflow secondary
bot. All of the skills and topics available to Google Dialogflow are made available
to and executable from channels that are configured for ServiceNow®
Virtual Agent.

## Prerequisites {#using-va-api-ggl-dialogflow__section_h2t_d1d_3sb}

This bot configuration requires the following:

* A Australia ServiceNow instance
* Virtual Agent Bot Interconnect Store application
* A Google Dialogflow account
{#using-va-api-ggl-dialogflow__ul_qjn_n3d_3sb}
1. [Create a new agent in Google Dialogflow](https://servicenow-prod.fluidtopics.net/osV6TWQ_t54WDnp0NGyPPA)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, you must first create a new agent in Google Dialogflow.
2. [Create a service account and private key for the Google Dialogflow project](https://servicenow-prod.fluidtopics.net/JmDbCalOOkoph3PWk2~RVQ)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, the second step is to create a service account and private key for the new agent in Google Dialogflow.
3. [Generate a Java Keystore file from the JSON private key file](https://servicenow-prod.fluidtopics.net/NCNq91IsI7kUWsrAG9jB_Q)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, the third step is to generate a JKS file from the JSON private key you created in the previous step.
4. [Configure connections to Google Dialogflow in your Virtual Agent Bot Interconnect instance](https://servicenow-prod.fluidtopics.net/d2~PXqGlnUje5bsqjTGoYw)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, the fourth step is to configure the connection in your ServiceNow® instance.
5. [Create a Virtual Agent Bot Interconnect shell topic to call Google Dialogflow topics](https://servicenow-prod.fluidtopics.net/aXhY4XJVO7amJRLivYZHlg)  
   To access topics in the Google Dialogflow secondary bot, you must create at least one Virtual Agent Bot Interconnect topic.