---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure to support chat history

# Configure to support chat history in Virtual Agent API {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can now support your live agents to see chat history in their conversations with the primary bot.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to All, and then enter <kbd class="ph userinput">sys_cs_provider_application.list</kbd> in the filter.
2. Select the VA Bot to Bot Provider Application record to open it.
3. In the Provider Channel Identity form, select the Provider Identity Properties related list and click New.
4. On the Custom Adapter Property form, fill in the fields.  
   {#va-api-support-chat-history__table_h1j_lfj_cgc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the customer adapter property, such as <kbd class="ph userinput">store_history_as</kbd>. |
   | Value | Enter any one of the following inputs: * <kbd class="ph userinput">multi-text</kbd>: The chat history will be displayed in individual messages. * <kbd class="ph userinput">text</kbd>: The chat history will be displayed in a single block. * <kbd class="ph userinput">html</kbd>: The chat history will be displayed in HTML. {#va-api-support-chat-history__ul_uqw_wlr_fgc} |
   | Description | Enter an explanation for this property: <kbd class="ph userinput">The custom adapter property to display the chat history between the primary bot and the end user with enhancements.</kbd> |
   [Tabelle : 1. Custom Adapter Property form]

   {#va-api-support-chat-history__table_h1j_lfj_cgc}
5. Click Submit.
* **[Setting logo for the primary bot in Virtual Agent API](https://servicenow-prod.fluidtopics.net/7pWcIV5eD07ZcelMXr6KAg)**   
  You can customize your agent chat interface by setting a logo for the primary bot that appears in the chat history.